Care Coordinator (Medical Receptionist/PSR)

About the role

Foothills Sports Medicine Physical Therapy, a member of the Confluent Health family, is seeking a Part-Time Front Desk Medical Receptionist to join our Biltmore team. As the first voice and face patients encounter, you set the tone for their entire experience—organized, warm, and professional from the first call through every visit. This fast-paced, multi-tasking role directly impacts patients and the clinical team by ensuring smooth operations and a welcoming environment.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Requirements

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role (e.g., retail, hospitality, call center, medical reception, or similar settings).
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.

No prior medical experience required—comprehensive training is provided, including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Pay

$17–$17.50/hour.

Schedule

Part-time: 28 hours/week.

Location

Phoenix, Arizona 85016.