PATIENT CARE COORDINATOR (MEDICAL)

About the role

Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis. Greets, instructs, directs and schedules patients.

Responsibilities

• Monitor patient/provider schedule, following office policies.
• Ensure the registration and lobby areas are appropriately maintained.
• Greet and sign in patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system.
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles and payments as required.
• Obtain and verify patient’s current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents.
• Answer and screen telephone calls, take messages and provide information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
• Know rules and procedures for release of information. Acquire appropriate signatures. Submit appropriate information per procedure.
• Report equipment or supplies needed to Office Manager.
• Report malfunctioning equipment to Office Manager.
• Obtain charge information, coding and data entry.
• Complete billing and collection processes and prepare for distribution to appropriate sources.
• Stay in compliance with all HIPAA regulations.
• Perform other assigned duties under the direction of the Office Manager or Physician.

Patient Interaction Expectations

• Greet patients before they greet you.
• Listen, respond, and make eye contact with every patient.
• Personalize interactions with each patient.
• Explain to each patient the process of care.
• Provide patients with updates throughout their visit.

Requirements

• High School Diploma or GED.
• Two years experience in a medical office setting preferred.
• Medical Assistant Certification preferred.
• Certification through AAMA preferred.
• Experience in operating a computer and word processing.
• Must be bilingual in English and Spanish.
• Able to work 12pm - 9pm, and every other Saturday.

Skills

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

Pay

$22/hr

Benefits

• 100% employer-paid Medical, Dental & Vision coverage.
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance.
• 401(k) with employer matching.
• Paid Time Off accrual, 10 Paid Holidays, and a Wellness Day Off.
• Flexible Spending Account (FSA).
• Fringe Marketplace Stipend.
• Optional Supplemental Insurance.
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees).
• Professional development and opportunities for internal growth and advancement.

Schedule

12pm - 9pm, and every other Saturday.