PATIENT CARE COORDINATOR (MEDICAL)

Description

PATIENT CARE COORDINATOR (MEDICAL)

About the role

• Exchanges pertinent non-routine information, answers questions and offers guidance, either face to face, through written correspondence or via the telephone with individuals on a continual basis.
• Greets, instructs, directs and schedules patients.
• Maintain registration and lobby areas according to office policies.
• Greet and sign in patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system.
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles and payments as required.
• Obtain and verify patient’s current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents.
• Answer and screen telephone calls, takes messages and provides information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
• Know rules and procedures for release of information. Acquire appropriate signatures. Submit appropriate information per procedure. Report equipment or supplies needed to Office Manager.
• Report malfunctioning equipment to Office Manager.
• Obtain charge information, coding and data entry.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Stays in compliance with all HIPAA regulations.
• Performs other assigned duties under the direction of the Office Manager or Physician.

Essential Duties and Responsibilities

• Monitor patient/provider schedule, following office policies.
• Ensure the registration and lobby areas are appropriately maintained.
• Greet and Sign In patients, providing exceptional patient experience.
• Check in patients, verify and update necessary information in the medical record through PM system.
• Ensure all necessary household and income information is current.
• Collect co-pays, deductibles and payments as required.
• Obtain and verify patient’s current insurance information.
• Prepare welcome packets for future patients.
• Register patient data through PM system, including scanning of all documents.
• Answer and screen telephone call, takes messages and provides information.
• Sort and deliver mail to Office Manager.
• Attend meetings as required.
• Prepare daily batches for business office.
• Prepare requested daily statistical information.
• Notify the Office Manager of possible problems: Patient Relations, Patient Flow, Other Employees, etc.
• Know rules and procedures for release of information. Acquire appropriate signatures. Submit appropriate information per procedure. Report equipment or supplies needed to Office Manager.
• Report malfunctioning equipment to Office Manager.
• Obtain charge information, coding and data entry.
• Completes billing and collection processes and prepares for distribution to appropriate sources.
• Stays in compliance with all HIPAA regulations.
• Performs other assigned duties under the direction of the Office Manager or Physician.

Requirements

• High School Diploma or GED
• Two years experience in a medical office setting preferred
• Medical Assistant Certification preferred
• Certification through AAMA preferred
• Experience in operating a computer and word processing
• Must be bilingual in English and Spanish or Russian

Knowledge, Skills And Abilities

• Ability to find solutions when barriers are identified.
• Strong documentation skills.
• Ability to multi-task and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand and follow oral and written instructions.
• Experience and work ethics that supports working within a high functioning, team-oriented environment.
• Willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.
• Ability to communicate effectively, both verbally and in writing.
• Genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings and clinic sites.
• Demonstrated flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

Pay Rate

$22/hr

Benefits & Perks

• 100% employer-paid Medical, Dental & Vision coverage
• 100% employer-paid Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) with employer matching
• Paid Time Off Accrual, 10 Paid Holidays, and a Wellness Day Off
• Flexible Spending Account (FSA)
• Fringe Marketplace Stipend
• Optional Supplemental Insurance
• Participation in CCHC's company-wide Profit Sharing Program (eligible employees)

Physical Demands

• Position requires prolonged sitting at a computer, some bending, lifting, stooping and stretching.
• Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required.
• Employee must have normal range of hearing and eyesight.