Care Coordinator (Medical Receptionist/PSR)

All Star Physical Therapy, a member of the Confluent Health family, is seeking a Part-Time Front Desk Medical Receptionist to join our Rialto team. As the first point of contact, you’ll set the tone for the entire patient experience—organized, warm, and professional from the first call through every visit.

About the role

This is a fast-paced, multi-tasking position where no two days are the same. Your ability to stay calm, follow through, and take ownership directly impacts patients and the clinical team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Requirements

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Pay

$17–$22 per hour

Schedule

Part-time, 28 hours per week (2 × 8-hour days, 3 × 4-hour days)

Location

Fontana, California 92336