Care Coordinator/Case Manager (Clermont County)

About the role

Provides Care Coordination carefully calibrated to the level of need of the individual/family being served. The Care Coordinator will be responsible for the performance of Care Coordination duties as well as the specific duties as assigned to each level of service.

Responsibilities

• Provides a full range of Care Coordination services to a designated caseload of 10-25 youth/families, dependent upon level of care.
• Develops and maintains relationships with the individual, his/her family and other important people in his/her life as identified and with consent of the individual served.
• Affirms individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities.
• Promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all the agreed upon strengths and needs.
• Updates the service plan as new strengths develop and agreed upon needs are met, with the child & family team, to better utilize the child and family’s strengths and continue to meet the family’s needs.
• Prepares for and facilitates Child and Family Team meetings and provides follow-up after meetings.
• Affirms there is cross-system coordination of services and that services are being provided.
• Develops relationships that endure with persistent outreach even when there is reluctance to receive services.
• Reviews cases, meets with individuals’ families, members of the child & family team, advocates, attorneys, school personnel and attends meetings in or out of the office.
• Advocates or problem solves when the individuals are not receiving the service described in the child & family plan unless they no longer want that service.
• Convenes and facilitates child & family team meetings or other related team meetings to ensure appropriateness and responsiveness of child & family plan in relation to individual and/or family needs.
• Serves as a resource for the person served, his/her family and the system of care.
• Evaluates all services received by individuals who are served by the Care Coordination program.
• Affirms individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, Supported Employment, OVR, D&A).
• Assists the person served in developing and using natural supports.
• Provides culturally competent services with consideration for the individual’s racial, religious, sex, sexual orientation, age and ethnic background and identification.
• Reviews charts for compliance with regulations. Documentation will use the individual’s language and describe his/her perspective.
• Completes ongoing re-assessment in collaboration with other members of the child & family team and any others with relevant knowledge.
• Reviews plans every 30-60 days, according to accreditation and state regulations.
• Provides a consistent positive outlook which encourages recovery and full inclusion in the community.

Requirements

• Requires a minimum of a high school diploma.
• Requires a valid state driver’s license and auto insurance-must have a means of reliable transportation.
• Requires extensive travel.

Qualifications

• Requires one (1) to three (3) years of experience in family systems, community systems and resources, case management, child and family counseling or therapy, child protection or child development depending on level of education.
• Requires the ability to manage complex cases and navigate state and local child serving systems.
• Requires computer literacy skills.

Skills

• Culturally competent services
• Service planning
• Collaborative method
• Service coordination
• Advocacy
• Documentation
• Reassessment

Benefits

Pressley Ridge Benefits The well-being of our employees and their families is important to us. At Pressley Ridge, we strive to provide the most competitive and comprehensive employee benefit programs that are affordable and help you and your family achieve and maintain your best possible health. Medical coverage available with a Health Savings Account (HSA) with employer match

• Prescription coverage
• Dental and vision plans
• Patient advocate and Medicare specialists available at no cost
• Dependent Care Flexible Savings Account
• Wellness incentive (up to $250)
• 403b with up to 9% employer give/match
• Free life insurance and AD&D
• Paid Time Off (PTO)
• 9 paid holidays (7 recognized holidays plus a floating and birthday holiday per year)
• Tuition reimbursement (if applicable)
• Employee Assistance Program (EAP)

Pay

Position Summary

Schedule

Requires a minimum of 40-hour work week. Scheduled work hours are typically Monday – Friday, 8:00 am to 5:00 pm. Based upon the needs of the consumers and families, may require nontraditional hours, including early mornings, evenings, and weekends. It is expected that the Care Coordinator will schedule home visits at times convenient for consumers and families.