Patient Care Coordinator

About the role

This is a remote position where you'll be the orchestrator behind an Early Medical Physician's practice—much like a master concierge at a world-class five-star hotel. Your mission is to create such a seamless experience that the complex machinery of healthcare coordination fades entirely into the background, leaving only a sense of being exceptionally well-cared for.

Responsibilities

• Create a premium, responsive environment where patients feel incredibly supported – You'll create a concierge-level experience where every patient feels informed, prepared, and genuinely cared for. Through thoughtful communication, proactive follow-up, and exceptional service, you'll build trust and confidence that every detail of their care journey is being managed with warmth, professionalism, precision, and the exceptional care that defines Early Medical.
• Orchestrate complex scheduling and logistics – You'll coordinate the many moving pieces that support exceptional patient care, ensuring appointments, testing, referrals, and provider schedules align seamlessly. Your ability to manage complexity behind the scenes allows patients and physicians to experience care without unnecessary friction.
• Anticipate and eliminate friction points – You'll think several steps ahead, identifying potential barriers before they impact the patient experience or provider workflow. By proactively solving problems and streamlining processes, you'll create an environment where care progresses smoothly from one milestone to the next.
• Notice and correct errors with vigilance – Your attention to detail ensures discrepancies in documentation, scheduling, or care coordination are identified and resolved before they become larger issues. You understand that excellence is built through consistently getting the small things right.
• Help physicians stay organized and focused – You'll serve as the operational backbone of your physician's practice, creating systems and structure that allow providers to devote their full attention to clinical decision-making and meaningful patient relationships.
• Build and nurture vital external relationships – You'll cultivate trusted partnerships with consultants, laboratories, referral sources, and other external providers, ensuring every transition in a patient's care journey is coordinated with professionalism, responsiveness, and attention to detail.
• Ensure flawless follow-through on clinical directives – You'll own the operational execution of patient care plans, coordinating next steps from initiation through completion and ensuring every recommendation, order, referral, and follow-up is completed accurately and on time.
• Fill gaps and drive innovation – You'll continuously look for opportunities to improve workflows, strengthen systems, and solve recurring challenges. Your curiosity and ownership mindset will help evolve our patient coordination processes as Early Medical continues to grow and innovate.
• Maintain impeccable patient records – You'll ensure patient information remains accurate, organized, and accessible, creating a reliable foundation that enables exceptional clinical care, informed decision-making, and seamless collaboration across the care team.

Qualifications

• Bachelor's degree or higher preferred.
• 5+ years of experience coordinating patient care in a healthcare setting (primary care/internal medicine/concierge medicine/membership-based clinic preferred), providing exceptional service delivery and advanced administrative excellence.
• Experience supporting executives, physicians, advanced practice providers, or other senior professionals in a fast-paced, high-touch environment.
• Experience coordinating multiple complex workflows simultaneously while maintaining exceptional attention to detail and follow-through.
• Experience supporting concierge, executive, membership-based, or high-touch healthcare practices.
• Experience coordinating specialty referrals, laboratory testing, prior authorizations, or complex longitudinal care plans.
• Demonstrated ability to prioritize competing demands, adapt quickly to changing priorities, and consistently deliver high-quality work under pressure.
• Demonstrated proficiency with Microsoft Office Suite, Adobe Acrobat, Electronic Medical Record (EMR) systems, and Customer Relationship Management (CRM) platforms.
• Comfort learning new technologies and navigating multiple systems throughout the workday.
• Familiarity with telemedicine or virtual care delivery models.
• Experience working in a fully remote or distributed environment, demonstrating strong self-management, written communication, and digital collaboration skills.
• Genuine enthusiasm for preventive medicine, longevity, and healthspan optimization.

Skills

• Exceptional hospitality instincts and meticulous administrative talent.
• Clear, warm, and professional communication skills.
• Masterful time management and ability to balance urgent matters with long-term projects.
• Extraordinary attention to detail and a passion for getting the small things right.
• Proactive problem-solving and a resourceful approach to unexpected challenges.
• An ownership mentality and a commitment to personal accountability.
• Adaptability and grace under pressure, thriving in dynamic healthcare environments.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time, remote position.