Patient Care Coordinator

About the role

As a Patient Care Coordinator at BluePearl Pet Hospital, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls.

Responsibilities

• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Care for the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback for both locations

Requirements

Must have previous veterinary experience*

Qualifications

N/A

Skills

N/A

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food
• Talent development programs and leadership workshops
• Annual continuing education allowance, free continuing education sessions, and access to over 2,000 medical journals
• Medical, dental, vision, and life insurance options
• Parental leave benefits
• Flexible work schedules
• 401(k) and retirement planning
• Paid time off and floating holiday plans
• A regional licensed social worker for support

Pay

N/A

Schedule

N/A