Care Coordinator (Bilingual - No Field Work Required!)

About the Role

New York Psychotherapy and Counseling Center (NYPCC) is seeking an energetic, bright, and self-motivated Care Coordinator to join our team. This is a full-time position based out of our Child and Family Health Center at 91-09 Roosevelt Ave, Jackson Heights, NY 11372. Gateway to Wellness is a Health Home Care Management initiative that supplements and enhances the behavioral health services we offer throughout the NYC area.

Responsibilities

• Manage a caseload of 85+ Health Home Care clients
• Assist in developing Comprehensive Care Plans
• Address various service needs including housing, benefits, medical care, transportation, education, employment, crisis intervention, and other supportive services to enhance client quality of life
• Work as a member of the Care Team including Supervisors, Clinicians, Verbal Psychotherapists, and Psychiatrists
• Execute advocacy, assessment, service planning, creating linkages/referrals, and ongoing documentation and monitoring of Electronic Health Records
• Contact individuals diagnosed with mental illness, substance abuse disorders, and chronic medical conditions that significantly impact functioning on a monthly basis in person and by phone

Schedule

Hybrid schedule Monday–Friday, with mandatory onsite presence Monday, Tuesday, and Thursday.

Qualifications

• Must be bilingual (English/Spanish)
• Bachelor's Degree required
• Experience with RMA required
• Experience with HARP clients preferred
• Knowledge of various community resources and services to assist with service delivery and linking members to needed services based on a client-centered service plan
• Excellent verbal and written communication skills to provide linguistically appropriate services to assigned caseload
• Ability to communicate with other professionals, network providers, and managed care organizations regarding client statuses, level of functioning, and needs for additional services

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off
• Salary increases and bonuses
• 403b Retirement Plan
• Perkins and other loan forgiveness may be available
• Student Loan Pay Down incentive

Pay

$47,000 – $60,000 per year