Care Coordinator (Bilingual - No Field Work)

About the role

The Care Coordinator manages a caseload of 85+ clients, develops comprehensive care plans, addresses service needs, collaborates with the care team, executes advocacy and assessments, maintains documentation, and maintains regular client contact.

Based at a Child and Family Health Center in Jackson Heights, NY, the role focuses on providing culturally competent care to diverse populations in a fast‑paced, mission‑driven environment.

Responsibilities

• Manage a caseload of 85+ clients
• Develop comprehensive care plans
• Address service needs such as housing, benefits, medical care, transportation, education, employment, and crisis intervention
• Work collaboratively with the care team, including supervisors, clinicians, psychotherapists, and psychiatrists
• Execute advocacy, assessments, service planning, and referrals
• Maintain ongoing documentation in Electronic Health Records
• Contact clients with mental health, substance abuse, or medical conditions regularly via in-person and phone interactions

Qualifications

• Bachelor's Degree required
• Experience with RMA essential
• Experience with HARP clients preferred
• Strong knowledge of community resources and client-centered service planning

Skills

• Must be bilingual (English/Spanish)
• Excellent verbal and written communication skills for linguistically appropriate services
• Ability to liaise with professionals, providers, and managed care organizations regarding client needs

Benefits

• Full benefits
• Professional development
• Opportunities for loan forgiveness

Pay

Competitive salary

Schedule

Hybrid work schedule with onsite presence required on Monday, Tuesday, and Thursday