Care Coordinator Auth Scheduling Specialist

Full-time, benefits-eligible position based in Charlotte, NC.

Schedule

• On-site, Monday–Friday, 8:00 AM–4:30 PM
• 40 hours per week

Pay

Pay range: $20.80 – $31.20 per hour.

Responsibilities

• Complete referrals for patients and coordinate with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtain all required authorizations.
• Direct patients to providers in their insurance plan.
• Review benefits and educate patients on insurance coverage.
• Coordinate and schedule surgical procedures, diagnostic testing, or other services across departments with internal and ancillary providers.
• Review schedules to ensure accuracy and proper time allocation.
• Follow up on all referrals to ensure no care gaps.
• Assist patients and providers with coordinating referrals, obtaining authorizations, and scheduling.
• Ensure patient care is coordinated by understanding benefits coverage.

Requirements

• High school diploma or GED required.
• Computer experience required.
• Customer service experience required.
• Thorough understanding of insurance coverage (FSC/Coverage/Plan types) and medical necessity policies preferred.
• Knowledge of medical records software preferred.

Physical Requirements

• Able to sit for long periods and work in a fast-paced office environment.
• Able to bend and lift up to 10 lbs.

Benefits

• Paid time off programs.
• Health and welfare benefits: medical, dental, vision, life, short- and long-term disability.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Family benefits: adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on-call, and more based on the teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Note: Eligibility for programs listed above may depend on FTE or status (e.g., full-time, part-time, per diem, temporary, etc.).