Care Coordinator

United Way · Fort Lauderdale, FL · 3 wk ago

OTHR$41k–$50k/yrFull-time

Identifies strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity.
Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.
Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.
Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.
Regularly takes notes and manages data in the SureImpact database to measure activities and outcomes.

Supports approximately 60 unique students and family units annually.
Advocates on behalf of clients and families for services, basic needs, and other related issues.
Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
Conducts comprehensive, client-centered social work activities in accordance with best practices.
Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.
Stays abreast of community resources and procedures for referring clients to appropriate resources.
Facilitates case consultation for client situations.
Establishes case plan goals and reviews with clients at regular intervals.
Maintains monitoring of client progress to ensure that clients are working towards a resolution of identified challenges.
When appropriate, ensures successful case closure, documentation, and transition.
Provides crisis prevention, intervention, and support services, as needed.

This position has no supervisory responsibilities.

Bachelor’s degree with major coursework in social work, psychology, or other closely related field.
At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.
Knowledge of evidence-based practices, assessments processes, treatment planning, outcome measurement and quality management.
Experience working with low income, youth and families and/or other special population strongly preferred.
Full professional fluency in both English and Spanish is required to effectively serve the population for this role.
Ability to communicate effectively with a diverse audience.
Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.
Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.

Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.
Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.
Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.
Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.
Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.
Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.

The environment is climate controlled (i.e., heated and air-conditioned).
Lights are adequate through overhead lighting as well as windows and blinds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.
Demands also involve protracted concentration.

Bachelor

1 - 2 years of experience

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