Care Coordinator

About the role

The Care Coordinator ensures patient navigation is implemented by managing client caseloads, coordinating primary and specialty care, overseeing transitions of care, and collaborating closely with patient schedulers for timely follow up appointments. Care Coordinators facilitate conversations between interdisciplinary care team members regarding transitions of care as well as patient family members post provider visits.

Responsibilities

• Client Caseload Management
• Assist with delivering quality care for patients with chronic conditions by providing critical insights and valuable data to Eventus care teams
• Calling patient family members/POAs/caregivers to provide updates post provider visits with clinical updates, answer any clinical questions
• Day-to-day support and supervision of care – ensuring labs, specialty notes, hospital and SNF records are available in EHR for provider review
• Review patients’ medical history and information from all available information sources including both internal care team and outside providers and services
• Perform medication reconciliation after a transition of care and summary of SNF/hospital stay
• Create Chronic Care Management (CCM) and Behavioral Health Integration (BHI) care plans in conjunction with the billing/rendering providers to include medications, diagnosis, patient goals and interventions, care team members, barriers, and patient education. Ensure that care plans are updated as necessary
• Ensure that the recommendations of the care plans are being adhered to and that proper treatment and therapies are being followed
• Refers patients to needed services, such as specialist referrals
• Calls patients/POAs/caregivers within 48 hours after a discharge from a hospital or SNF to check in and schedule a follow up visit
• Organizational and Administrative Duties
• Facilitate discussions with health care providers to discuss client Care Plans, transitions of care, medication reconciliation, family input and specialty referrals
• Document client services in patients chart, including updated history and medication reconciliation from their transition of care, summary of information discussed during phone calls, etc.
• Track client information and appointments in a confidential manner
• Initiate outreach and missed appointment procedures, as necessary
• Aid in disseminating tasks needed by providers to achieve quality metrics for value based care programs (I.e. depression screenings, BP readings and HGBA1C results)
• Aid in coordinating physician visits with scheduling for LTC ACO and follow up appointments within 1 week for ACO reach patients after a transition of care
• Track time spent in care coordination activities to document for chronic care management minutes
• Ensure that all Medicare requirements of the CCM and BHI programs are being adhered to

Requirements

• LPN degree or experienced certified MA with 5 years primary care experience
• 2 years minimum experience in the LTC/ALF setting
• Care coordination experience preferred
• Value based care experience ideal
• Strong understanding of cultural competency with the target population
• Competency with Excel, PCC, Matrix and Microsoft products with the ability to become proficient with company specific programs and software
• Competency with Matrix and Microsoft products
• Ability to become proficient with company specific programs and software

Qualifications

• Commitment to the mission of care coordination
• Excellent communication and interpersonal skills with ability to speak concisely to clients, patient schedulers, families and other interdisciplinary care team members
• Strong knowledge of geriatric population and patient navigation
• Organized with confidential client material, appointment tracking, and caseloads
• Desire to build relationships with patients, family members and other members of the health care team
• Strong organizational and time management skills, and ability to prioritize tasks and meet deadlines
• Professional verbal and written communication skills via phone, email, and other written correspondence
• Friendly and professional demeanor

Skills

• Strong understanding of cultural competency with the target population
• Competency with Excel, PCC, Matrix and Microsoft products with the ability to become proficient with company specific programs and software
• Ability to become proficient with company specific programs and software

Benefits

• Competitive benefits flexibility – no call, no weekends
• Paid Time Off and paid Holidays
• Medical Insurance, including HSA and FSA options
• Dental and Vision insurance
• Employer-paid employee life insurance
• Short-term / long-term disability options
• Voluntary Life and AD&D Coverage
• Employer 401(k) contributions
• Professional licensure reimbursement
• CME opportunities
• Fuel card for gas and car maintenance

Equal Opportunity Employer

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.