Care Coordinator

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. We enrich senior living communities nationwide through our fully integrated healthcare model, which includes on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults.

Responsibilities

• Identifying Seniors’ Health Needs
  • Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services
  • Communicate needs to Clinic Director and/or Area Director of Operations (ADO) to initiate screenings
  • Maintain an on-site presence in communities to build relationships with team members, residents, and community partners
• Intake Process
  • Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information, and obtaining consent from resident or Power of Attorney (POA)
  • Assist in scheduling evaluations and assessments by clinical staff
  • Assist in obtaining orders and other required documents from providers
• Client-Facing Services
  • Provide care coordination services through touchpoint visits
  • Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes
  • Conduct wellness classes, educational events, and personal fitness training
• Scheduling and Team Member Support
  • Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency
  • Support onboarding of new team members
  • Serve as an interim Clinic Director to cover for PTO or open positions
  • Support orientation of new team members
• Reporting
  • Review operational reports and act on closing gaps in care coverage
  • Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director, and ADO
  • Assist with weekly billing closeouts
• General Administrative Support
  • Coordinate with ADO to order supplies as requested
  • Assist in completion of other tasks as needed
  • Comply with HIPAA and PHI guidelines and always protect confidentiality
  • Communicate professionally and clearly and maintain good working relationships with physicians, care staff, and interdisciplinary teams
  • Demonstrate flexibility to ensure patient/community needs are met
• Other Duties
  • Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards
  • Tasks and responsibilities are subject to change at your supervisor’s discretion
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Requirements

• Certification in healthcare, business administration, or related field
• Two years of relevant experience in a senior living setting preferred
• Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records
• Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families
• Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred
• Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible
• Ability to work well with others and take direction from management
• Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
• Ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
• Respect for the principles of patient/resident rights and confidentiality
• Proficiency in Internet browsers (e.g., Chrome, Edge), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to lift/move 20lbs
• Maintain a stationary position, move freely, operate equipment, ascend/descend freely
• Position self to reach equipment above or below average standing height
• Communicate with employees throughout the organization
• Regularly required to talk or hear
• Frequently required to stand, sit, stoop, walk, use hands and fingers to handle or feel, and reach with hands and arms
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Ability to travel and commute between multiple assigned locations within the designated service area as needed

Pay

$17.00 - $22.00 per hour