Care Coordinator

Location: Highland Park, NJ – In Office

About the role

Circle Care Services is looking for a warm, organized, and highly responsive Care Coordinator to join our team. The Care Coordinator serves as an ongoing point of contact for families receiving ABA services and helps make sure their services run smoothly. This role is ideal for someone who loves working with people, is a strong problem-solver, and knows how to follow through.

Responsibilities

• Serve as a primary point of contact for families receiving ABA services
• Build strong relationships with parents and provide ongoing support
• Respond to parent questions, concerns, and service-related needs
• Help resolve scheduling, staffing, and other day-to-day service issues
• Communicate with BCBAs, therapists, and internal teams to coordinate client needs
• Follow up proactively with families and make sure concerns are resolved
• Keep client information and updates accurate in company systems
• Identify issues that could impact a child's services and work with the appropriate team to resolve them
• Help ensure families have a positive experience with Circle Care

Requirements

• Fluent Spanish and English required
• Excellent communication and interpersonal skills
• Warm, patient, and comfortable working closely with parents
• Strong organization and follow-through
• Able to manage multiple clients and priorities at once
• Proactive problem-solver who takes ownership of issues through resolution
• Comfortable communicating by phone, text, and email
• Experience in ABA, healthcare, case management, customer service, or care coordination is a plus

Schedule

Full-time and part-time opportunities are available. This is an in-office position in Highland Park, NJ.