Care Coordinator

About the role

As a Mental Health and SUD Navigator, you'll help guide consumers every step of the way from enrollment to discharge, ensuring they get the support they need. This role plays a key part in maintaining quality care, consumer satisfaction, and ensuring clinical support throughout the agency.

Responsibilities

• Work 40 hours per week, 52 weeks per year
• Support consumers throughout their treatment journey, from enrollment to discharge
• May have the chance to step in and provide clinical coverage when a therapist is unavailable, if qualified
• Develop emergency and medication-only treatment plans
• Aid consumers with referrals, funding issues, and accessing services
• Cook up care for individuals hospitalized or transitioning back into services
• Contribute to policy and procedure development using shared decision-making
• Ensure compliance with HIPAA and complete necessary documentation
• Absorb record requests and report concerns or documentation errors to leadership
• Reach out to consumers who are not engaged to address barriers to care
• Share trends, successes, and consumer input with supervisors and program directors
• Support intake and discharge processes, including documentation and EHR workflows
• Maintain accurate consumer lists and ensure proper therapist assignments
• Cook up referrals and follow up on aftercare plans to ensure continuity of care
• Work with supervisors to assign cases and confirm service start dates
• Communicate with all relevant team members to ensure smooth transitions
• Maintain updated community resources and funding source information
• Review psychiatric/psychological reports and share recommendations with relevant staff
• Consult with psychiatrists and supervisors on treatment needs
• Notify leadership of critical or emergent situations in a timely manner
• Meet regularly with assigned clinical supervisor and actively participate in team meetings
• Complete incident reports and outcome tracking as required
• Follow all protocols related to care coordination, documentation, and QA
• Perform additional tasks as needed to support program success and uphold CenClear's mission

Requirements

• Bachelor's degree in Mental Health or related field
• Minimum 1 year of relevant experience
• Familiarity with mental health and SUD programs, community resources, and staffing
• Ability to adapt hours to the needs of position
• Strong oral and written communication skills
• Effective organizational skills with the ability to manage multiple tasks and prioritize effectively
• Must obtain the following clearances prior to hire: PA State Police Criminal History, PA Child Abuse History, FBI Criminal History, and Mandated Reporting Certificate

Qualifications

• Professionalism and attention to detail
• Strong commitment to confidentiality in a behavioral health environment

Skills

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of mental health and substance abuse disorders
• Experience with electronic health records (EHR)
• Ability to handle sensitive and confidential information

Benefits

• Medical, Dental, and Vision Insurance (cost shared)
• Vacation/Sick Leave
• Paid Holidays (10 per year)
• Flexible Spending Account
• Life Insurance
• Short Term Disability
• 401(k) with up to 7% company match (start contributing after 30 days; employer match begins after 1 year and 1,000 hours worked)
• Employee Assistance Program (EAP) (includes immediate family members)
• Flexible Work Schedule (if position qualifies)
• Mileage Reimbursement
• Tuition/Course Reimbursement for applicable coursework
• Student Loan Forgiveness (if position meets PSLF and LRP program requirements)
• Technology and Software Discounts available

Pay

$18.38 per hour

Schedule

Full-time/Hourly/Non-exempt