Care Coordinator

Responsibilities

• Schedules and/or bills associates and services.
• Serves as a lead to other schedulers in a given BAH agency and/or multiple BAH agencies.
• Supports Agency Leader in signing new client’s admissions, and recruiting, hiring, and training of new associates.
• Serves as a point of contact and resource to other schedulers.
• Captures and schedules services for BAH clients and ensures adequate staffing coverage for the provision of services on a day-to-day basis.
• Ensures that community and corporate policies are disseminated and followed by all associates.
• Offers Brookdale at Home services to potential clients as needed and within professional and state guidelines.
• Collaborates with other departments to coordinate alternative resources for associates and families.
• Assists the Director or designee in the recruiting, hiring, orientation, and training of new associates.
• Signs new client’s admission paperwork as delegated by the Agency leader.
• Marksets the Brookdale at Home (Home Care Agency) agency to any appropriate audience.
• Reports all accidents and/or incidents to the Director or designate immediately.
• Ensures all required reports are completed accurately and in a timely manner.
• Completes administrative reports as necessary and submits to manager.
• Ensures complete and correct billing information is provided to the Director.
• Conducts and receives calls from current clients and/or their families for quality assurance and satisfaction of BAH services being provided as well as determine if there are other BAH services that may be requested and/or needed by the client.
• Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).
• Manages on-call/after hours business needs as assigned.

Qualifications

• High school diploma or General Education Degree (GED) required.
• A minimum of 1 year experience in an office setting required.
• One year supervisory experience required.
• Two years of experience working with older adults or in a related healthcare setting preferred.