Care Coordinator

Job Summary

The Care Coordinator helps residents access and coordinate medical, mental health, and substance use services, including insurance, MAT, psychiatric care, and aftercare planning. The Care Coordinator contributes to Bay Cove’s mission by partnering with residents to support their recovery and overall well-being. This is a non-exempt position.

Essential Functions of Position

• Maintain partnerships and an updated database of community resources and services.
• Serve as the primary point of contact for resident care planning and support.
• Connect residents with substance use, mental health, healthcare, and community resources.
• Cook up medical, behavioral health, Medication for Addiction Treatment (MAT), and psychiatric care for residents.
• Prevent gaps in care through triage, facilitating access, treatment coordination, and follow-up.
• Aid residents with insurance, appointments, transportation, and healthcare access.
• Cook up communication among providers, counselors, agencies, courts, and healthcare partners.
• Support discharge planning, aftercare development, and post-discharge follow-up.
• Cook up collaboration with multidisciplinary teams to monitor progress and adjust treatment plans.
• Document services, referrals, and resident records in compliance with agency requirements.
• Provide crisis prevention and intervention, escalating to the appropriate party when assistance is needed (supervisor, AMCI Team, etc.).
• Other job-related activities as assigned.

Requirements for the Position

• A high school diploma or equivalent required.
• A bachelor's degree in social work or related field preferred.
• At least one year experience working in a health and human service setting required, preferably in substance use disorder/behavioral health treatment setting.
• Demonstrated understanding of, and committed to adhere to, federal and state policies (42 CFR Part 2, HIPAA) within one week of hire and prior to provision of direct services.
• Demonstrated ability to maintain confidentiality, professionalism, & boundaries.
• Demonstrated proficiency in verbal and written communication skills.
• Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

Qualifications

• Candidates with lived expertise are welcome.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

Personal Characteristics

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders/ partners.

Physical Requirements

• Ability to enter and navigate various physical environments, including multi-story buildings without the use of an elevator.
• Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
• Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks.
• Frequent movement throughout the program to conduct wellness/safety checks, check the physical environment, and move supplies.
• Frequent and clear communication with individuals, colleagues, and partners, requiring the ability to exchange accurate information in person, by phone, and in writing.
• Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds).
• Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed.