Care Coordinator

ADVENT · Appleton, WI · 5 mo ago

OTHRFull-time

About the role

Join us at ADVENT where we focus on innovative solutions and patient-first care. Our Care Coordinators play a crucial role in delivering seamless and compassionate care.

Responsibilities

- Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD. - Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey. - Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow. - Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions. - Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes. - Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care. - Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes. - Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.

Requirements

- Proven success in customer engagement within a sales-driven or care coordination environment (inside sales experience preferred) - Bachelor’s degree in healthcare, social work, or related field — or equivalent experience - Skilled in managing insurance, benefits, and cost-of-care discussions with patients - Strong influencer with a passion for guiding patients toward their goals and treatment outcomes - Proficient in medical terminology and comfortable collaborating with providers - Highly organized with exceptional attention to detail and accuracy - Excellent time management; able to work independently, anticipate needs, and plan proactively - Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) - Willingness to support at other nearby clinics as needed

Benefits

- 16+ days PTO (prorated first year) + paid holidays - Health, dental, and vision coverage with employer-paid HRA - 401k match & life insurance - Eligible for quarterly bonuses - Regular business hours - no nights or weekends - A culture that values solutions and encourages growth - Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself!

Schedule