Care Coordination Representative

Responsibilities

• Answer inbound calls from patients, physician offices, and hospitals
• Make outbound calls to patients for follow-up, care coordination, and support
• Communicate with patients, physician offices, and hospitals to help resolve issues
• Aid with claims, prior authorizations, referrals, scheduling, and related matters
• Document calls and follow-up actions accurately
• Escalate more complex issues when needed
• Provide friendly, professional customer service
• Support other call center and administrative tasks as needed

Qualifications

• Fluent in spoken Korean and English
• Strong communication and customer service skills
• Friendly, professional, and patient demeanor
• Strong problem-solving and troubleshooting skills
• Organized and able to manage multiple tasks
• Comfortable speaking with patients and physician offices by phone
• Prior call center or customer service experience preferred
• Prior healthcare experience is highly desired and a significant advantage
• Experience with claims, referrals, prior authorizations, or care coordination is a plus