Care Coordination Assistant – Nursing Facility Attending Service

About the role

VCU Health is seeking authentic, passionate and inspiring candidates to staff a new, virtually-enabled Hospital-at Home program, housed in the health system's Continuum Integration Center in north Richmond. This exciting opportunity offers innovation and professional growth and you would be joining an already incredible team, which is expanding to provide this new service offering under the highly-regarded VCU Health at Home brand. Located in contemporary offices on Richmond's Northside, this on-site position will support the continued growth and development of a robust VCU Health at Home strategy, including 24/7 acute virtual monitoring of individuals enrolled in the VCUHS Hospital at Home program, transitional remote patient monitoring, and triage support for both high-risk ambulatory and post-discharge patients across VCU Health System Hospitals.

Hospital-at-Home programs are gaining momentum nationwide, because of the benefits for patients and health systems, including increased patient satisfaction, improved patient outcomes, better performance on value-based metrics and relieving facility capacity constraints. The model operates with a patient-centric focus and a comprehensive, team-based, outcomes-motivated approach to care using population health principles to keep patients healthy.

Responsibilities

• Supports the discharge planning process by communicating with and coordinating post discharge services and providers as requested by the Registered Nurse/Social Worker Care coordination team.
• Coordinates the communication and referrals to post discharge providers including home health, home and inpatient hospice, Long Term Acute Care facilities, Skilled Nursing facilities, Assisted Living facilities, DME, transportation and any other type of post discharge provider of services required.
• Supports the Utilization Review function of Care Coordination by serving as a liaison between the RN Care Coordinator and external payers, monitoring work queues, submitting of timely information, etc.

Requirements

• High School Diploma or equivalent
• Minimum of two (2) years of healthcare related experience
• Knowledge of computers and various computer programs such as Microsoft Suite products, especially Word and Excel, and Adobe Professional

Qualifications

• Some college level education preferred
• Three to five (3-5) years experience in acute care academic center or comparable organization preferred

Skills

• Strong recall
• Reasoning
• Problem solving
• Hearing
• Speak clearly
• Write legibly
• Reading
• Logical thinking
• Able to handle multiple priorities
• Frequent and intense customer interactions
• Able to adapt to frequent change

Schedule

Day shifts, Monday through Friday and possible rotating weekends.