Care Adviser, Medical/Mental Health

About Wellthy

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space—reimagining how care is delivered, accessed, and supported by families around the globe. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges, paired with agile, tech-powered solutions that deliver support efficiently and at scale.

We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys.

With the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies, including more than 40 Fortune 500 companies, to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

About the Role

As our Care Adviser, you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly. Your responsibilities will include conducting research, completing tasks, and delivering high-quality results for our members. Over time, you’ll have the opportunity to grow within the role and opt into specialized teams based on your interests, experience, and performance. You will report directly to a Care Manager.

Responsibilities

• Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintain a task load that aligns with employment status while consistently meeting output and quality standards.
• Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion.
• Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
• Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
• Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
• Proactively communicate updates, task progress, and any barriers to completion.
• Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
• Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.
• Engage in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics).
• Contribute to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives.
• Assist with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed.

Training and Onboarding

You will go through a robust training program that includes hands-on work to set you up for success in the following areas:

• Technical Knowledge: Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Requirements

• Associates Degree or higher.
• 3+ years of work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
• Remote work experience.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively.
• To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment.
• This is a remote and US-based opportunity. You must work in a location that is:
  • Private, with secure (not public) internet and phone access.
  • Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.
• Our Wellthians are located throughout the United States, but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

Specialized Experience (Preferred)

Each area of expertise has additional preferred qualifications for the role:

• Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement.
• Medical: Experience researching and vetting medical providers and specialists.
• Mental Health: Experience in mental health/substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups.
• In Home Support: Experience with private and agency in-home support services including childcare, elderly care, personal care.
• Finance: Experience with medical billing/coding, insurance, and billing claims.
• Veterans: Experience with Veterans Affairs, benefits, and services for military personnel and their families.

Qualifications (Preferred but Not Mandatory)

• Providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experiences.
• Proficiency in more than one language.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Benefits

• Remote work environment.
• Medical, dental, and vision benefits within 30 days of hire.
• Retirement savings account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Pay

Pay Rate: $19/hour (including training).