Care Adviser, Housing

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space—reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

About the role

You will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency. While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly.

Responsibilities

• Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience.
• Maintain a task load that aligns with employment status while consistently meeting output and quality standards.
• Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion.
• Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs.
• Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans.
• Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.
• Proactively communicate updates, task progress, and any barriers to completion.
• Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy.
• Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.
• Engage in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics).
• Contribute to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives.
• Aid in non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed.

Qualifications

• To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.
• Remote Work Experience
• Associates Degree or Higher
• 3+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
• Each area of expertise has additional qualifications for the role:
• Housing: 1+ years experience in senior living facilities or property management, Section 8/Low-income housing vouchers, or facility placement preferred
• Medical: Experience researching and vetting medical providers and specialists
• Mental Health: Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups
• In Home Support: experience with private and agency in-home support services including childcare, elderly care, personal care
• Finance: experience with medical billing/coding, insurance, and billing claims
• Veterans: experience with Veterans Affairs, benefits, and services for military personnel and their families

Qualifications That Are Preferred But Not Mandatory

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password

Total Rewards Package

• Pay Rate: $19/hour (including training)
• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Roth retirement saving account with matching company contributions
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave

What's Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you’re encouraged and even excited by that to get started with our process.