Care Adviser (IHS/Childcare)

About Our Client

The organization operates in the healthcare and caregiving sector, helping individuals and families navigate complex, chronic, and aging-related care needs across the U.S., Canada, the U.K., and other countries. By combining human expertise with technology, the organization connects families with resources and support designed to improve care experiences and make caregiving more manageable.

About the Opportunity

The Care Adviser (In Home Support) supports Care Coordinators, Advisers, and members by identifying appropriate in-home care and support options. This role researches and screens potential caregivers, maintains care resources, and helps ensure families receive timely and effective caregiving solutions. The position also contributes to service quality through collaboration, outreach, cross-training, and continuous improvement.

Responsibilities

• Collaborate with Care Coordinators, Advisers, and Managers to help members identify suitable in-home support options.
• Use job posting platforms, internal databases, and other resources to research and identify potential in-home support candidates.
• Screen candidates based on member needs and established service requirements.
• Update, maintain, and improve care guides, team resources, and internal documentation.
• Represent the organization at health fairs, enrollment events, webinars, and other outreach activities.
• Provide feedback on products, services, processes, and marketing materials based on member and service experiences.
• Support team culture and assist other members of the service team as needed.
• Cross-train to support childcare and agency-related requests.
• Provide assistance across other service areas during periods of increased demand.
• Maintain confidentiality and handle sensitive member information with professionalism and discretion.
• Conduct research and communicate care options clearly to support effective caregiving decisions.

Requirements

• Minimum 3 years of experience in healthcare, caregiving, customer service, administration, or a related field.
• Experience in in-home healthcare, caregiving, healthcare staffing, or recruiting preferred.
• High school diploma required; associate degree or higher preferred.
• Strong knowledge of healthcare and caregiving environments.
• Strong ethical standards and commitment to client confidentiality.
• Ability to work independently while collaborating effectively with remote teams.
• Strong research, communication, organizational, and problem-solving skills.
• Ability to adapt to evolving service models, processes, and member needs.
• Multilingual abilities preferred but not required.
• Remote work experience preferred.
• Familiarity with macOS, Google Workspace, Slack, and 1Password is preferred.

Pay

• Hourly salary range: $19.00–$22.00, including training.