RN, Care Advisor

About the Role

The RN, Nights and Weekends provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.

Responsibilities

• Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory.
• Provides compassionate customer service to patients and families.
• Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.
• Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
• Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
• Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.
• Educates patient, family, caregivers, and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.
• Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals.
• Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.
• Completes documentation per policy and procedure.
• Completes clinical admissions for all Company services including, but not limited to:
  • Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner.
  • Identifies admission objections, concerns, or other entry barriers and provides responses.
  • Educates patient/family on admission requirements and addresses immediate needs.
  • Completes informed consents and initial assessment according to regulations and Company policy.
  • Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs.
  • Initiates skilled nursing interventions to prevent complications, alleviate symptoms, and maximize physical and emotional comfort.
  • Obtains Physician orders.
• Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.
• Communicates frequently with Admissions to ensure timely follow-up. When assignment is complete, informs Admissions and prepares for next assignment.
• Provides all necessary clinical communication timely using SBAR.
• Discusses any potential needs with after-hours staff.
• Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.
• Obtains medical record information for the referral.
• Develops strong relationships with case managers, physicians, etc. at facilities.
• Works with Professional Relations Representatives (PRRs) to provide education on all available services.
• Provides care for any GIP patients in a hospital including daily visits, professional management, documentation, and efficient discharge.
• During times of emergencies (i.e., hurricanes), may be required to report to work at a designated location to ensure continuity of services, including reporting ahead of scheduled time due to planned lockdown and staying overnight based on emergency duration.
• Perform other duties as assigned.

Responsibilities of all employees include:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all state, federal, and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures, and standard practices.
• Observe the Company's health, safety, and security practices.
• Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental, and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with coworkers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Requirements

• Current license as RN in the state where the employee will be working.
• Minimum of one (1) year nursing experience; hospice or hospital experience preferred.
• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system.
• Ability to effectively communicate in English (verbal and written); bilingual in Spanish preferred.
• Valid driver’s license and automobile insurance per Company policy.
• Reliable transportation to meet patients’ needs.
• Excellent critical decision-making and problem-solving skills.
• Excellent clinical and assessment skills.
• Ability to use equipment with visual and auditory mechanisms.
• Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines.
• Ability to effectively handle stressful situations professionally and calmly with exceptional customer service.
• Strong patient service skills.
• Information seeking/probing skills.
• Accurate knowledge transfer.
• Listening, understanding, and responding.
• Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits.
• Ability to work in a cooperative team environment.
• Able to exhibit a sense of urgency in daily work activities.
• Skilled in computer operations; proficiency in MS Office software applications, online research, and proven data entry and navigation skills.
• Available to work shifts to accommodate extended hours of operation as scheduled.
• Ability to perform sedentary work with frequent interruptions.
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations.
• Active BLS for healthcare professionals from the American Heart Association or Red Cross.
• Consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy.
• Submission through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made, as well as ongoing eligibility.

Competencies

• Satisfactorily complete competency requirements for this position.

Pay

Pay Range: $67,976.53 - $106,213.33