CardVault by Tom Brady Pittsburgh - Assistant Store Manager

About the role

As an Assistant Store Manager at CardVault by Tom Brady, you will assist the Store Manager with store operations, coach and motivate your team to drive sales that deliver exceptional customer service, ensure high levels of customer satisfaction by being knowledgeable on all products and teaming with coworkers, deliver sales, customer experience, merchandising, visual, and operational expectations, keep the store clean and organized, learn and share product expertise and trends, maintain patron satisfaction and build relationships with preferred patrons, handle cash, reconcile drawers and safes, perform opening and closing duties to company standards, and fill in for the Store Manager when needed. CardVault by Tom Brady, founded in 2020, is the premier destination for sports collectibles, offering an authentic, innovative retail experience centered on community. With seven‑time Super Bowl Champion Tom Brady, the company is scaling its elite retail concept to major sports and entertainment hubs across the U.S. and beyond, committed to a diverse and welcoming workplace.

Responsibilities

• Assisting the Store Manager with store operations
• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Making sure that the store is always clean and properly organized
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Filling in for Store Manager when needed
• Other duties as assigned

Requirements

• A comprehensive knowledge of sports and/or trading cards
• Minimum of two years management/key holder experience in a similar environment is required