CardVault by Tom Brady Pittsburgh - Store Manager

About the role

As a Store Manager, a typical day might include directing all store operations; researching, identifying and authenticating collectible trading cards by assessing condition and quality using established standards; coaching and motivating the team to drive sales that deliver exceptional customer service; ensuring high levels of customer satisfaction by being knowledgeable on all products and teaming with co-workers to provide excellent sales service; delivering sales, customer experience, merchandising, visual, and operational expectations; acting as a partner between customers, sales associates and CardVault leadership; learning and sharing expertise of products and trends to fit customer needs; maintaining awareness of all product knowledge and current/upcoming product/trends; maintaining patron satisfaction and building relationships with preferred patrons; accomplishing human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; clearly communicating job expectations and enforcing policies and procedures; maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures and complying with legal regulations; delegating authority, assigning responsibilities and effectively managing subordinates; establishing standards for personnel administration and performance; answering patrons' complaints and resolving problems; maintaining all necessary licenses and permits; general cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard; ensuring the security of all merchandise; minimizing shrinkage, identifying and reducing loss; coordinating with the CardVault Director of Inventory and Logistics regarding inventory management; and performing other duties as assigned.

CardVault by Tom Brady, founded in 2020, quickly became the premier destination for collectors, offering a first‑of‑its‑kind retail experience centered on authenticity, innovation, and community. With seven‑time Super Bowl Champion and global icon Tom Brady, CardVault is scaling its elite retail concept to major sports and entertainment hubs across the U.S. and beyond. The company is committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences, believing this enables it to better meet its mission and values while serving the community. All are encouraged to apply. CardVault by Tom Brady is an Equal Employment Opportunity employer; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Directing all store operations
• Researching, identifying and authenticating collectible trading cards by assessing the condition and quality of the item using established standards
• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Acting as a partner between customers, sales associates and CardVault leadership
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• Accomplishing human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; Clearly communicates job expectations; enforces policies and procedures
• Maintaining safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complies with legal regulations
• Delegating authority, assigning responsibilities and effectively managing subordinates
• Establishing standards for personnel administration and performance
• Answering patrons' complaints and resolving problems
• Maintaining all necessary license and permits
• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Ensuring the security of all merchandise
• Minim