CardVault by Tom Brady Pittsburgh - Retail Associate

About the role

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first‑of‑its‑kind retail experience centered on authenticity, innovation, and community. Now, with seven‑time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale like never before—bringing its elite retail concept to major sports and entertainment hubs across the U.S. and beyond. We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community.

Responsibilities

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• General cash handling. Working with cash registers and processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and promotions
• Using upselling techniques to increase store sales
• Promoting CardVault in a positive and professional manner
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day, before opening and after closing
• Other duties as assigned

Requirements

• A general comprehensive knowledge of and/or passion for trading cards
• Minimum of one-year of relevant retail, trading or sports industry-related experience required
• High school Diploma/GED
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
• Must have the ability to meet or exceed sales, guest service standards
• Must be comfortable working and speaking with the public
• Must have basic computer skills
• Ability to work weekends, evenings and holidays
• Ability to maneuver around sales floor, stock room, and ability lift/carry up to 30 lbs
• Clear understanding of retail metrics including key performance indicators necessary to drive sales

Schedule

Physical demands include lifting or moving up to 30 lbs using proper lifting techniques and withstanding long hours on your feet in a fast‑paced, high‑energy environment. The position requires non‑typical office hours for a part‑time role, including evenings, weekends, and holidays, with a minimum of three days of availability to work and Sunday availability required.