CardVault by Tom Brady Boston - Assistant Store Manager

About the role

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first-of-its-kind retail experience centered on authenticity, innovation, and community. Now, with seven-time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale its elite retail concept to major sports and entertainment hubs across the U.S. and beyond.

Responsibilities

• Assisting the Store Manager with store operations
• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Making sure that the store is always clean and properly organized
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product/trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Filling in for Store Manager when needed
• Other duties as assigned

Requirements

• A comprehensive knowledge of sports and/or trading cards
• Minimum of two years management/key holder experience in a similar environment is required
• High school Diploma/GED desired; College degree preferred
• Ability to lead and be a part of a successful store team
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
• Must have the ability to meet or exceed sales and guest service standards
• Must be comfortable working and speaking with the public
• Proficient in Microsoft Office products and retail business systems
• Ability to work weekends, evenings and holidays
• Ability to maneuver around sales floor, stock room, and ability to lift/carry up to 30 lbs
• Clear understanding of retail metrics including key performance indicators necessary to drive sales

Physical Demands & Work Environment

• May be required to lift or move up to 30 lbs using proper lifting techniques
• Must withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary for this position including evenings, weekends, and holidays