Card Specialist I
Space Coast Credit Union · Melbourne, FL · 2 days ago
Hybrid$17.91–$18.97/hrFull-time
About the role
Space Coast Credit Union (SCCU) is a not-for-profit organization founded in 1951, serving over 685,000 members and managing $9 billion in assets. SCCU has 67 branches across Florida's east coast and recently expanded into Orange County. The organization focuses on member-centric services and reinvests profits back into its members.
Responsibilities
- Provides phone support in the General Servicing queue to front-line team members and other departments.
- Affixes to department-specific assistance and assists members directly when appropriate.
- Processes all general servicing debit and credit card requests submitted via various department workflows.
- Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts.
- Affixes to concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions.
- Affixes to debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders.
- Affixes to card production documentation, card inventory, supply management, and recurring machine maintenance critical to production operations.
Requirements
- 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
- A high school diploma or equivalent required.
- Basic proficiency with Microsoft Office.
Compensation
Starting Salary: $17.91 - $18.97/hour or $37,250 - $39,460/year
Bonus Opportunity: Eligible for ONE SCCU Annual Bonus
Schedule
Monday – Friday: 8:00 a.m. - 5:00 p.m.
Benefits
- Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!