Card Services Specialist
University of Hawaii Federal Credit Union · Honolulu, HI · 1 wk ago
OTHRFull-time
Position Purpose
This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.
Essential Functions
- Performs ACH processing, including exceptions and stop payments.
- Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
- Processes credit card payments.
- Inputs travel notifications for debit and credit cards.
- Maintains overdrawn accounts.
- Performs account maintenance on active and closed accounts.
- Responds to bill payment inquiries.
- Performs other duties as assigned.
Qualifications
- Education/Certification: High School degree or GED is required.
- Required Knowledge: Basic understanding of MS Office Suite is desired. Basic knowledge of financial institution applications.
- Experience Required: Two years clerical/financial institution/operations & customer service experience.
- Skills/Abilities: Excellent verbal and written communication skills. Good analytical, creative, and problem-solving skills. Excellent computer skills.
Performance Standards
- Meet strategic objective for service level (NPS).
- Mets established deadlines.
- Accurately process requests and transactions.
- Member complaints kept to a minimum.
- Disputes are resolved within established timeframes.
- Reconciling items are resolved within established timeframes.
- No compliance issues.
- No audit issues.
Employee Benefits
- On-demand pay through financial wellness provider.
- Competitive pay.
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) retirement plan with employer match, and EAP.
- Flexible spending accounts for healthcare and dependent care.
- Company-paid life and disability insurance.
- Employee loan discount.
- Cash reward program for referrals and work anniversaries.
- Professional development opportunities.