Card Services Specialist I

Provide assistance for all Trustmark card products to both internal and external customers and support functions for the maintenance and security of these cards. The primary goal is to deliver superior customer satisfaction while ensuring adherence to all applicable laws and regulations.

Responsibilities

• Provide general inquiry assistance for Trustmark Card products, including balance information, transaction detail, payment information, due date, card issuance information, and research requests for internal and external clients.
• Handle monetary card maintenance such as Speedpay payments, research and correction of payment errors, and finance charge and fee referrals.
• Manage non-monetary maintenance including address changes, closing accounts, name changes, blocking and reorder of card(s), processing returned cards, adding signers, and reporting fraudulent transactions to national networks.
• Provide departmental support, which may include uploading statements, monitoring reports for instant issue and eZCard, and maintaining customer files via the image station.
• Support the Card Services Security Department as needed by working MasterCard and Visa Alert notifications of compromised cards, including customer notifications, account maintenance, and establishing new cards in card base.
• Perform additional duties as assigned.

Qualifications

• High school education.
• One year of customer service experience.
• Good oral and written communication skills.
• Able to be flexible, multitask, and work in a team environment.
• Basic computer skills and sound decision-making abilities.
• Customer Service Simulation (testing required).
• Previous experience with credit card or debit card products preferred.
• General knowledge of FIS System, Cardbase System, Fair Credit Billing Act, and Regulation E preferred.

Physical Requirements / Working Conditions

• Must be able to sit for long periods of time and use a computer keyboard and/or mouse while viewing computer screens.