Card Product Specialist

Credit Cards

• Work with Retail, Commercial, Ag, and Treasury Management Teams for servicing of Nicolet Bank retail and business credit card products.
• Duties include new business credit card account onboarding, servicing existing business credit card accounts, including account maintenance, error resolution, and assistance as needed.
• Escalation points of contact for Frontline, Call Center, and Operations teams for advanced servicing requests and issues.
• Responsible for daily review of completed maintenance on credit card portfolio

ATMs

• Aid Branches with ATM servicing (including upgrades, service issues, training).
• Create and update training and troubleshooting procedures.

Gift/Travel Cards

• Provide monthly reports to compliance teams.
• Assist in inventory adjustments and establish new users and branch locations.

Instant Issue

• Provide training to new retail bankers and branches for best practices.
• Maintain current Instant Issue procedures and communicate changes as needed to Frontline.
• Create, Review, and Provide Instant Issue reporting to appropriate teams.

Special Projects

• Assist Project Teams with new product implementations.
• Assist Project Teams during Bank acquisitions & conversions.

Qualifications

• A High School Diploma or equivalent.
• PREFERRED: Associate’s or Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 1-3+ years of retail banking experience.
• Ability to maintain strict confidentiality.
• Effective verbal and written communication skills and strong interpersonal skills.
• Have experience at Microsoft Office.
• Solid judgment and decision-making skills.
• Creativity and comfortability presenting in public.
• Willing and able to learn new programs and software.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays