CarBucks Audit/Collection Specialist-bilingual preferred

Primary Function

Accountable for limiting company financial exposure. Drive dealer collection activities, including identifying problematic accounts, resolving past-dues, and growing the collection of receivables by mitigating account delinquencies in a timely manner or recommending collection actions.

General Duties

• Perform unit verification actions, in accordance with strict company guidelines.
• Retrieve photographic unit verification with mileage on collateral that is unverified.
• Use real-time facetime application to view units that have returned to dealer's location to resolve unit.
• Receive phone calls from Quiktrak inspectors and advise with questions or concerns on coding for verification of collateral.
• Cookordinate third-party verifications and advise dealer on appropriate actions.
• Cookordinate audit scheduling.
• Maintain up-to-date files with proper coding to reflect new customers, division codes, inactive accounts.
• Maintain good customer relations while actively driving dealer collection activities and satisfying deficient balances.
• Create and maintain appropriate records.
• Source and record account information to aid collection efforts, such as current contact information.
• Evaluate the credit worthiness of dealer accounts by assessing changes in their credit risk and viability.
• Confer with dealers by telephone to determine reasons for overdue loans, solicit payments, and to review the terms of credit contracts.
• Communicate clearly, concisely, and in a non-confrontational manner.
• Maintain quality control/satisfaction standards.
• Achieve improvements to customer service.
• Assist office with incoming phone calls daily to service customers accounts accordingly.

Work Experience Requirements

• Minimum of 1-2 years proven financial, accounting, or collection services Customer Service experience.
• Good analytical and mathematical abilities.
• Working knowledge of Microsoft applications, such as Excel.
• General knowledge of automotive components preferred.
• Experience working independently or with limited supervision.
• Demonstrated interpersonal and communication skills, with the ability to interact professionally with various clients and internal and external contacts.
• Demonstrated customer grievance management skills.
• Knowledge of current credit laws and regulations.
• Effective organizational skills, time management skills, and extreme attention to detail and accuracy.
• Ability to comprehend and adhere to operational controls, including compliance to all required policies and all Federal and State banking regulations, including compliance to the Bank Secrecy Act/Anti Money Laundering (BSA/AML) and Office of Foreign Asset Control (OFAC) and USA PATRIOT Act programs.

Education Requirements

• A High School Diploma or equivalent required.

Physical Requirements

• Primarily involves work of a general office nature; typically includes extended periods of sitting and/or operation of standard office equipment.
• The person in this position frequently communicates by phone, email, or in-person.
• Must be able to exchange accurate information in these situations, speak clearly, and read and understand information and ideas presented orally and in writing.
• Frequent use of repetitive hand and finger dexterity needed to operate a computer keyboard, mouse, copier, and office equipment.
• Must occasionally exert in excess of 20 pounds of force to lift and/or move objects.