Accounts Collections Specialist (32503)

Key Responsibilities (B2B-Focused)

• Conduct systematic reviews of commercial accounts aged 30+ days and communicate directly with business clients regarding outstanding balances.
• Manage and monitor aging reports to ensure timely and professional B2B collection activity.
• Print and distribute current and past-due business invoices as needed.
• Partner with client contacts (AP departments, finance teams, and business representatives) to resolve invoice discrepancies or payment delays.
• Perform follow-up communications with business clients to secure payment commitments.
• Research and respond to business inquiries related to invoices, billing terms, and payment issues.
• Maintain accurate and organized commercial billing and accounting records.
• Escalate unresolved client disputes or high-risk accounts to management for resolution.
• Prepare and provide documentation or reports requested for audits or internal reviews.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years of experience in accounts receivable and/or collections required.
• Must have Business-to-Business collections experience.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.
• Must be knowledgeable in multiple software programs, including, but not limited to, Great Plains, Microsoft Word, Outlook, Excel, and the Internet.
• Ability to follow instructions and respond to managements’ directions accurately.
• Demonstrate a high level of accuracy in preparing and entering financial information and look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Cover necessary information accurately, listen effectively, and ask questions where clarification is needed.
• Be able to work independently, prioritize work activities and use time efficiently.
• Be able to maintain confidentiality.
• Be able to stay focused and concentrate under normal or heavy distractions and be able to work well under pressure and or strict deadlines.
• Demonstrate and promote a positive team-oriented environment.
• Able to manage change, delays, or unexpected events appropriately.
• Able to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to date.