Bilingual Collections Specialist (Spanish/English)

Responsibilities

• Collects past due or delinquent customer accounts via calls and emails (cases)
• Answer incoming customer calls and emails (cases)
• Escalate disputes to a Dispute Analyst in a timely manner
• Arrange payment plans for customers
• Responds to customer inquiries relating to invoices, providing the necessary information to support customers in approving our invoices for payment.
• Communication with sales, billing, and cash applications regarding collection and customer account-related issues, where needed
• Monthly review of customers with older outstanding balances, recommending next steps to Business Unit Leaders
• Escalate unresolved accounts to Dispute Analysts to prepare third-party collection agencies to collect balances.

Qualifications

• Bilingual fluency in Spanish and English
• Minimum of at least 6 months’ collections experience required (ideal candidates are those with B2B Collections Experience)
• Commitment to producing accurate and high-quality work
• Experience in recording information regarding collection efforts
• Advanced customer service experience
• Salesforce experience and advanced Excel skills are a plus
• Strong work ethic and demonstrates persistence in overcoming obstacles, as it relates to Customer relations
• Strong personal organization, communication, and management skills
• Excellent interpersonal and communication skills -- both written and verbal
• Strong analytical and problem-solving skills

Pay

This role is offered on a full-time basis with competitive compensation and benefits package.

Schedule

The role is hybrid with Wednesday office attendance required.