Billing and Collection Specialist- Bilingual

About the role

Weekends off
Weekday schedule 8am-5pm
401(k) program with company match
Generous benefits package for full time employees: Medical, Dental and Vision
Company paid life and disability insurance
3 weeks Paid Time Off
Competitive compensation program
A great work environment with career advancement opportunities!

Responsibilities

• Monitor accounts receivable aging reports to identify overdue payments and prioritize collection efforts.
• Initiate outbound calls and emails to customers regarding delinquent accounts in a professional and persistent manner.
• Negotiate payment plans and settlements within company guidelines to resolve outstanding balances.
• Maintain precise, up-to-date records of all collection activities, payment promises, and customer interactions in the CRM/Accounting system.
• Investigate and resolve customer discrepancies or billing issues by collaborating with the sales and billing departments.
• Provide weekly status updates on high-risk accounts and collection progress to the Finance Manager.
• Ensure all collection activities adhere to state/federal regulations and company policies.

Requirements

• Bilingual in both English and Spanish is required.
• Experience: Minimum of 2 years of experience in collections, accounts receivable, or a high-volume billing environment.
• Communication: Strong verbal and written communication skills with the ability to handle difficult conversations with empathy and professionalism.
• Technical Proficiency: Solid experience using accounting software (e.g., NetSuite, QuickBooks, SAP) and Microsoft Excel (VLOOKUPs and Pivot Tables preferred).
• Negotiation: Proven ability to influence and persuade customers to meet payment obligations.
• Attention to Detail: High level of accuracy in data entry and financial record-keeping.
• Problem-Solving: Ability to identify the root cause of non-payment and propose creative solutions.

Qualifications

• High School Diploma or GED required;
• Associate’s degree in Finance, Accounting, or Business is a plus.