Bilingual Debt Collections Specialist

About the role

Bilingual Debt Collections Specialist - Build Your Career with Us!!! Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential? We're hiring Bilingual Debt Collections Specialist who are fluent in Spanish, excel at building rapport, navigate tough conversations with professionalism, and help Spanish-speaking customers find realistic paths towards financial resolution.

Responsibilities

• Make and receive calls to discuss past-due accounts with Spanish-speaking customers
• Provide clear, empathetic explanations of account status and available resolution options
• Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
• Document all interactions accurately and efficiently
• Maintain professionalism and adhere to all federal, state, and Company regulations, including FDCPA

Requirements

• Fluency in Spanish (required)
• Strong communication and active-listening skills
• Ability to stay composed, confident, and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required.

Qualifications

• Fluency in Spanish (required)
• Strong communication and active-listening skills
• Ability to stay composed, confident, and solutions-focused
• Comfort working with performance metrics and structured call expectations
• Basic computer proficiency and ability to learn new systems
• Prior collections or call center experience is helpful but not required.

Skills

• Effective communication skills
• Customer service orientation
• Problem-solving abilities
• Compliance with legal and regulatory standards

Benefits

• We provide training
• Uncapped earning potential with competitive hourly pay
• Weekly Pay
• Hybrid work arrangements
• Business casual work environment
• Medical, dental, and vision insurance (with HSA Option)
• Employee Assistance Program (EAP)
• Company-paid Life Insurance
• Company-paid Short Term and Long Term Disability
• 401(k) with Company match
• Paid time off and paid holidays
• Comprehensive training and ongoing coaching
• A supportive team culture that values respect, compliance, and ethical practices

Pay

• Competitive hourly pay with uncapped earning potential

Schedule

• Hybrid work arrangements