Captain-No.8-Full Time

About the role

The primary purpose of this position is to supervise all daily operations of dining outlets to include the hiring and training of staff, scheduling, counseling, payroll control, training, overseeing service for all meals ensuring that all guests receive the highest level of service set by the resort.

Responsibilities

• Drive a company vehicle and/or company insured vehicle.
• Interview and hire dining outlet employees in accordance with resort standards.
• Ensure all employees are trained in accordance with Pinehurst standards.
• Ensure that proper controls are in place and adhered to for reservations taking for dining outlets.
• Ensure rooms are properly set for all meal periods.
• Participate in the performance review process for all dining outlet employees.
• Participate in the disciplinary counseling for all dining outlet employees.
• Assign side work and supervise all cleaning and stocking assignments.
• Ensure proper supplies are on hand at all times in order to effectively service the guest.
• Allocate the service stations for meal periods.
• Participate in all meetings as required - Food and Beverage, Manager Meetings, Pre-Convention and BEO when necessary.
• Handle all guest concerns that arise in dining outlets.
• Handle payroll and expense control associated with dining outlets.
• Develop staff in dining outlets (busser to server, etc.).
• Ensure all reports are completed in a timely manner, i.e., menus scores, special events summaries, maintenance walk through.
• Complete weekly schedule on Saturday.
• Meet payroll budget set by F&B Director.
• Check resumes daily to ensure group dining arrangements are properly accommodated and assign work stations.
• Pre-assign tables for larger reservations.
• Prepare gratuity sheets, morning charts and meal check out.
• Maintain systematic training calendar for all meal periods at pre-shift meetings.
• Monthly tracking of staff benefit hours during established months.
• Order supplies, fine tune buffet, prepare coffee breaks.
• Greet and seat guests, monitor the consistent use of the standards of service.
• Proficient with micros and required paperwork.
• Familiar with pertinent ABC laws.
• Aid with Period End inventory and respond to P & L statement.
• Act as liaison for Room Service.

Qualifications

• High school diploma or general education degree (GED) required and a minimum of two years related experience; or an equivalent combination of education and experience.

Skills

• Ability to drive a company vehicle and/or company insured vehicle.
• Ability to interview and hire dining outlet employees in accordance with resort standards.
• Ability to ensure all employees are trained in accordance with Pinehurst standards.
• Ability to ensure that proper controls are in place and adhered to for reservations taking for dining outlets.
• Ability to ensure rooms are properly set for all meal periods.
• Ability to participate in the performance review process for all dining outlet employees.
• Ability to participate in the disciplinary counseling for all dining outlet employees.
• Ability to assign side work and supervise all cleaning and stocking assignments.
• Ability to ensure proper supplies are on hand at all times in order to effectively service the guest.
• Ability to allocate the service stations for meal periods.
• Ability to participate in all meetings as required - Food and Beverage, Manager Meetings, Pre-Convention and BEO when necessary.
• Ability to handle all guest concerns that arise in dining outlets.
• Ability to handle payroll and expense control associated with dining outlets.
• Ability to develop staff in dining outlets (busser to server, etc.).
• Ability to ensure all reports are completed in a timely manner, i.e., menus scores, special events summaries, maintenance walk through.
• Ability to complete weekly schedule on Saturday.
• Ability to meet payroll budget set by F&B Director.
• Ability to check resumes daily to ensure group dining arrangements are properly accommodated and assign work stations.
• Ability to pre-assign tables for larger reservations.
• Ability to prepare gratuity sheets, morning charts and meal check out.
• Ability to maintain systematic training calendar for all meal periods at pre-shift meetings.
• Ability to monthly tracking of staff benefit hours during established months.
• Ability to order supplies, fine tune buffet, prepare coffee breaks.
• Ability to greet and seat guests, monitor the consistent use of the standards of service.
• Proficiency with micros and required paperwork.
• Knowledge of pertinent ABC laws.
• Ability to aid with Period End inventory and respond to P & L statement.
• Ability to act as liaison for Room Service.