Canvas Administrator

About the role

The Canvas Administrator is responsible for the administration, configuration, maintenance, and operational support of the University's Canvas Learning Management System (LMS).

Responsibilities

• Administer and maintain the University's Canvas LMS, ensuring system reliability, security, availability, optimal performance.
• Configure and manage user accounts, enrollment processes, authentication methods, permissions, roles, subaccounts, terms, and course templates within Canvas.
• Maintain Canvas system settings, institutional branding, navigation menus, permissions, feature options, and account-level configurations.
• Support course creation, course copying, blueprint courses, course imports, SIS integrations, and semester rollover processes.
• Configure, test, maintain, and support LTI applications and third-party integrations including Honorlock, Turnitin, Zoom, Microsoft 365, Panopto, Tutor.com, and other instructional technologies.
• Collaborate with Information Technology to support Single Sign-On (SSO), identity management, data integrations, and system security.
• Monitor daily LMS operations and proactively identify and resolve technical issues affecting system performance or user experience.
• Aid faculty and instructional designers in resolving technical issues related to assessments, accessibility, and course functionality issues such as assignments, quizzes, discussions, rubrics, outcomes, gradebooks, and multimedia content.
• Generate reports and analytics related to LMS usage, user activity, course participation, enrollment, and system performance.
• Develop and maintain technical documentation, system procedures, knowledge base articles, and user support resources.
• Provide training and technical support to faculty, students, and staff.
• Maintain compliance with FERPA, institutional policies, accessibility standards (ADA/WCAG), information security requirements, and data privacy regulations.
• Maintain effective communication with Canvas Support, software vendors, and internal stakeholders.

Requirements

• Academic Preparation: Bachelor's degree in Information Technology, Computer Science, Educational Technology, Information Systems, Instructional Design, Management Information Systems (MIS), or a closely related field. Master's degree and/or Canvas Certified Technical Administrator certification is preferred.
• Experience: Minimum of three (3) years of experience directly administering the Canvas Learning Management System in higher education. Experience managing LMS configurations, user provisioning, authentication methods, SIS integrations, and LTI applications. Experience providing technical support and training to faculty, staff, and students.