Camp Facilities Manager

About the role

Under Canvas Facility Managers take pride in ensuring that the glamping locations are operational, safe, functional, and well‑maintained so that guests can fully utilize and enjoy all of the amenities. This position reports directly to the Operations Manager and partners with the Regional Facilities Manager for additional departmental support. The Facilities Manager is the on‑site maintenance expert, overseeing, training, and performing maintenance tasks with the Facilities Team.

Responsibilities

• Think critically to respond and react quickly to ever‑changing situations on property.
• Problem‑solve to resolve issues safely and efficiently.
• Deliver clear expectations to the team in all operational areas.
• Maintain professionalism in all internal and external communications.
• Help and support guest and team‑member issues quickly and efficiently.
• Interview and collaborate with the Operations Manager on hiring of Facilities team members.
• Participate in delivery of performance reviews for team members.
• Deliver corrective actions to team members.
• Prioritize goals and delegate tasks for facilities staff while working with the camp Operations Manager.
• Run the camp and work independently with minimal oversight when the Operations Manager is unavailable.
• Identify and implement process improvements to maximize efficiency and resource use.
• Establish and maintain relationships with local businesses and communities.
• Evaluate, develop, and report on NPS and eNPS action plans.
• Maintain the departmental budget by managing purchases and updating the checkbook of operating expenses to meet monthly and yearly financial goals.
• Oversee and perform routine and preventative maintenance for all property aspects, including infrastructure, tents, and equipment.
• Plan capital purchases and projects throughout the year.
• Create synergy across property departments through strong leadership.
• Meet with team members to support their growth and development.
• Foster a positive, guest‑focused work environment.
• Ensure all camp‑level SOPs and expectations are implemented, updated, and maintained.
• Collaborate with other members of camp management and the corporate team.
• Prioritize tasks effectively and participate in camp‑level and company‑wide meetings.
• Submit high‑quality work products in a timely manner.
• Promote company sustainability initiatives.
• Perform other duties as assigned.

Preferred Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of 2 years experience as a maintenance technician, with at least 1 year in a supervisory role.
• Experience with infrastructure systems such as plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance.
• Ability to provide input and assist the Operations Manager in building the annual maintenance department budget.
• Competently perform duties in the absence of the Operations Manager.
• Demonstrated commitment to delivering high‑quality customer service.
• Goal‑oriented, results‑driven with strong interpersonal and communication skills.
• Clear, professional communication style.
• Friendly, enthusiastic, positive attitude.
• Sound judgment, ability to follow direction, and take decisive appropriate action.
• Willingness to learn, embrace, and train the team on company policies, practices, and procedures.
• Strong organizational skills to execute and prioritize multiple tasks.
• Ability to work independently and meet deadlines on assigned projects.
• Proficiency in Microsoft Office Suite.
• Participation in educational and training opportunities.

Additional Information

• Must wear and work in personal protective equipment when applicable.
• Must be able to lift a minimum of 45 lb independently.
• Physical demands include extensive walking, standing, bending, twisting, lifting, and maneuvering on uneven outdoor surfaces.
• Ability to work in extreme weather conditions (heat, cold, rain, snow, humidity, wind).
• Position is contingent upon satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.
• Job description may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

• Health insurance.
• Flexible time off.
• 401(k) (hourly minimum as required by law for eligibility).
• Heavily discounted tents for Under Canvas family and friends stays.
• Bar N Ranch lodge and cabin discounts.
• Lifestyle partner brand and industry discounts.
• Employee Assistance Program.