Facility Manager

About the role

The Facilities Manager provides leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The role is responsible for day‑to‑day implementation of policies, procedures, programs, and workplace services that ensure a well‑managed and well‑maintained building. Emphasis is placed on responding positively to tenant concerns, environmental health and safety, and quality programs in coordination with the client’s goals and objectives. The position coordinates activities, financials, vendors, and manpower required for current and future building operations.

Responsibilities

• Ensure day‑to‑day operations of the facility(s) or campus—including custodial, life‑safety, engineering, site services, and general maintenance—are carried out in accordance with C&W policies and client directives.
• Manage all contracts: conduct regular reviews, bid out as required, and verify that invoices match contract pricing.
• Supervise all maintenance programs related to interior and exterior conditions and appearance of the properties.
• Respond positively and promptly to requests from building tenants and occupants.
• Oversee implementation of ongoing contract programs to assess tenant and occupant needs and ensure problems are solved promptly in line with contract scope and Service Level Agreements (SLAs).
• Ensure all site‑specific documentation and reports are completed accurately and on time, including:
  • Property Information Book
  • Site Operating Manual
  • Emergency Procedures Manual
  • IIPP Manual
  • Local Code Compliance Log
  • ADA Compliance Log
  • OSHA Log
  • Safety Meeting Log
  • Elevator Logs
  • Janitorial Log
  • Purchase Order Log
  • Vendor Certificates of Insurance
  • As‑built Drawings
  • Paid Invoices File
  • General Files
  • Contract Files
  • Annual Property Conditions and Year‑end Performance Report
• Prepare, review, and give initial approval for all budgets, financial reports (monthly and quarterly), contracts, expenditures, and purchase orders related to the facility(s) or complex.
• Coordinate preparation and publication of the annual budget, quarterly reforecast, and business plans.
• Assist in developing capital budgets, contributing to a five‑year plan for maintenance, facility improvement, and cost‑reduction initiatives.
• Collect, analyze, and report statistical data to provide accurate assessments of facility management objectives.
• Hire, train, and motivate facility personnel; maintain positive staff relations; conduct or approve performance evaluations.
• Maintain thorough familiarity with the management contract and ensure all requirements are met.
• Monitor tenant and vendor compliance with insurance requirements and coordinate claims as needed.

Requirements

Education: Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required.

Experience: Minimum of 5–7 years of commercial high‑rise, campus environment, and/or property portfolio management experience. Experience in leasing, construction, engineering, and all facets of property operation and building management preferred. Experience with critical system environments and development/implementation of cost‑efficiency programs is desired. CMMS/Work Order Management experience is preferred.

Additional Qualifications

• Certified Facility Manager (CFM), IFMA, BOMA, or other industry certifications recommended.
• Ability to read and understand construction specifications and blueprints.
• Proficiency in interpreting management agreements and contract language.
• Strong computer skills: Microsoft Office Suite (Word, Excel, PowerPoint); knowledge of financial systems (Yardi a plus); skilled in Building Management Systems maintenance and monitoring.

Key Competencies

• Communication proficiency (oral and written)
• Technical proficiency
• Problem solving/analysis
• Leadership
• Teamwork orientation
• Relationship management
• Financial management

Work Environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Travel between properties may be required and can occur in varying weather conditions.

Benefits

Cushman & Wakefield offers eligible employees a comprehensive benefits package that typically includes health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance; and paid and unpaid time away from work.

Pay

Compensation range: $96,799.70 – $113,882.00, with competitive pay based on factors such as geographic location, experience, qualifications, and applicable collective bargaining agreements. The company will not pay less than minimum wage for this role.