Facility Manager

Job Summary

We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations. The Facility Manager is responsible for the overall performance, operational excellence, and client satisfaction across a multi-site region. This role combines leadership with facilities management, including vendor management, emergency response, financial oversight, customer/team development, and facility operations. This includes achieving/exceeding customer satisfaction, maintaining and improving morale, retention, and productivity. The position focuses on strengthening client relationships, optimizing processes, and ensuring high-quality service delivery while maintaining alignment with organizational goals and performance metrics. The Facility Manager develops long-term relationships with the customer to support the growth of the business and focuses on process improvement and development of technician skillsets to expand service of the EMCOR Facilities Services (EFS). This position will support client strategy and be accountable for implementation.

About the Role

The Facility Manager oversees day-to-day operations within an assigned region and builds trust with customers (Site Directors, Operations Managers and Senior Leadership) through initiative-taking communications, transparency, and operational updates. They drive accountability for key performance indicators such as work order completion, service quality, and process adherence ensuring alignment with client overall objectives and performance measurements. They ensure achievement of financial targets, including budget awareness, invoice review, cost control measures and budget awareness. They supervise a team of 5-10 skilled technicians and create an environment in which employees are successful and operate in the Company’s Safety Culture. They oversee the trades – handyman, electrical, HVAC, plumbing, janitorial, floorcare, landscaping and snow removal (where applicable).

Responsibilities

• Oversee day-to-day operations within an assigned region and build trust with customers (Site Directors, Operations Managers and Senior Leadership) through initiative-taking communications, transparency, and operational updates.
• Drive accountability for key performance indicators such as work order completion, service quality, and process adherence ensuring alignment with client overall objectives and performance measurements.
• Ensure achievement of financial targets, including budget awareness, invoice review, cost control measures and budget awareness.
• Supervise a team of 5-10 skilled technicians and create an environment in which employees are successful and operate in the Company’s Safety Culture.
• Oversee the trades – handyman, electrical, HVAC, plumbing, janitorial, floorcare, landscaping and snow removal (where applicable)
• Provides staff development, coaching, and feedback. Provides regular performance feedback along with annual goals. Develops subordinates' skills, encourages growth, and takes responsibility for their team’s performance.
• Serves as the primary escalation point for operational issues and ensures timely resolution.
• Manages 40-50 buildings across the region in concert with customer expectations and standards.
• Subject Matter Expert in facility operations; to include quote validation, internal tech and vendor follow-up, asset condition evaluation and manage emergency response.
• Conducts site visits/inspections across region, gathers and analyzes data, documents findings, and ensures asset inventory accuracy.
• Manages preventive maintenance (PM) programs and capital planning forecast planning.
• Leads the company’s specific management strategy for their assigned region.
• Leads team to effectively deliver EFS’s range of services, ensures process adherence, and takes responsibility for their team’s performance.
• Solicits and applies feedback (internal and external).
• Continually works to improve Leadership skills.
• Be available for off-hours, weekends, and project-related communication.

Qualifications

• Bachelor’s degree or related experience
• 5+ years of supervisory experience preferred
• Experience with operations and maintenance for multi-site commercial properties
• Ability to identify best practices within industry and apply across multi-site/account scope
• Facility Management, IFM experience preferred
• Willingness to travel and participate in after-hours/on call support
• Able to utilize a PC and/or tablet to access and analyze data in company systems
• Able to travel 40% depending on location; 3-5 nights per month overnight travel

Benefits

Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Affirmative Action Policy