Camp Admissions Manager

Responsibilities

• Administration
  • Manage the administration of camper application databases across camp program offerings
  • Lead annual review of camper admissions systems, workflows, and participant feedback in collaboration with cross-departmental stakeholders, implementing updates to improve safety, efficiency, and family experience
  • Maintain accurate and timely reports, data, and statistics including pre-camp reports, grant requests, annual Impact Report, and camper evaluation metrics
  • Manage annual camper and family survey processes and assist with development of annual survey reports
  • Build and maintain relationships with external partners, referral sources, and community organizations to increase camper awareness, engagement, and application pipelines
  • Manage camper recruitment events including staffing, supply inventory, scheduling, and day-of logistics
• Camper Admissions
  • Build trusting relationships with families, serving as a knowledgeable and compassionate point of contact throughout the admissions and pre-camp experience
  • Execute annual camper recruitment and engagement initiatives designed to increase application completion, retention, and family connection
  • Develop and oversee family communication strategies, messaging standards, and outreach timelines to ensure clear, consistent engagement throughout the admissions cycle
  • Manage camper application processing, ensuring accurate and timely communication with caregivers and medical professionals while maintaining compliance and risk standards
  • Facilitate camper placement meetings and lead communication of placement information with caregivers
  • Lead development and implementation of safe and efficient camper arrival, check-in, and departure procedures
  • Facilitate complex or sensitive admissions situations—including eligibility questions, caregiver challenges, or access barriers—using sound judgment while balancing policy, safety, and family-centered care
• Camp Operations
  • Oversee the preparation, accuracy, and distribution of critical camp session documentation including camper dietary reports, NSOR checks, emergency contact reports, rosters, and other operationally essential admissions materials
  • Lead family camp housing placements, including thoughtful family pairing decisions that balance logistical needs, camper/family experience, and program priorities
  • Manage the seasonal camper mail process, ensuring timely, organized, and family-centered communication between campers and caregivers throughout residential programming
  • Support residential camp phone coverage systems, helping ensure caregivers have reliable 24/7 access to camp staff for urgent needs, questions, or critical communication during camp sessions
  • Provide on-site leadership during all camper arrival/departure days
  • Livest onsite during all family camp weekend programs
  • Maintain non-traditional working hours (evenings and weekends) with a flexible work schedule throughout the year

Requirements

• Demonstrated meticulous systems-based organizational skills and attention to detail
• Ability to work for extended periods of time on a computer
• Ability to provide excellent customer service and demonstrate professionalism in phone communication
• Ability to collaborate with multiple project managers and key staff across multiple teams
• Manage tasks and workload in a fast-paced, deadline-driven role
• Demonstrated excellent written and oral communication skills
• Experience working and proficiency in Microsoft Office applications

Preferred Skills & Experience

• Non-profit experience
• Experience in an administrative role
• Experience working with a web-based data management system