Cambr - Head of Operations

Culture

Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

About the role

The Director of Operations will join the Cambr team and the Cambr business unit, a wholly-owned subsidiary of NBH Bank. Since our founding nearly a decade ago, Cambr has specialized in serving fintech programs and their partner banks, building deposit solutions for the rapidly growing world of embedded finance.

Responsibilities

• Assist the Cambr organization alongside career bankers and technologists who are laser-focused on helping our bank clients capitalize on growth opportunities.
• Work cross-functionally to support custodial operations for existing programs as well as execute processes to onboard new clients – from banks to startups to established brands.
• Play a critical role in helping the business scale by enhancing and documenting daily processes to ensure smooth operations during Cambr’s current growth phase.
• Develop and update policies and procedures for internal and audit purposes while staying up to date with compliance best practices in a regulated environment.
• Work with a dynamic team to rapidly scale the Cambr platform and deploy new integrations.
• Manage daily and monthly cross-functional processes while supporting new customer onboarding activities when not focused on building and strengthening existing client relationships.

Requirements

• Minimum of 5 years of experience in operations, finance, or process-driven roles, with a proven track record of leadership and strategic execution.
• Bachelor’s degree in Business, Finance, Operations, or a related discipline; advanced degree or certifications (e.g., PMP, Lean Six Sigma) are a plus.
• Demonstrated success in managing cross-functional teams and driving operational improvements.
• Experience overseeing end-to-end project lifecycles, from planning through go-live.
• Strong analytical skills and ability to design scalable, durable procedures.
• Able to manage direct reports and oversee daily custodial functions across systems and client operations.

Desired Skills

• Strategic thinker with a bias for action and a focus on outcomes.
• Deep understanding of financial services, banking operations, and technology platforms.
• Experience developing and refining operational workflows and controls.
• Excellent communication skills with the ability to influence stakeholders across levels.
• Strong interpersonal and relationship-building capabilities.
• Commitment to confidentiality, compliance, and risk management.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Familiarity with SQL, Power BI, Python, or NodeJS is highly desirable.

Work Environment

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs.

Benefits

• In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks.

Contact Information

If this is what you believe in, then you’re definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future.