Head of Operations

About the role

Magnetic is building the AI tax preparation platform for modern CPA firms. We are seeking a Head of Operations to build and run the human-in-the-loop operating system behind Magnetic.

Responsibilities

• Own and scale Magnetic’s human-in-the-loop tax review operations end-to-end
• Design workflows that combine AI outputs with expert tax professional review to ensure extremely high accuracy
• Build systems that route the right work to the right reviewers at the right time
• Create QA processes, performance dashboards, review checklists, escalation paths, and operating cadences
• Manage a distributed team of tax professionals, enrolled agents, CPAs, and contractors
• Develop performance management systems for reviewer quality, speed, reliability, and consistency
• Partner closely with engineering and product to turn operational learnings into better AI systems
• Identify where humans are spending too much time and build tools or processes to reduce unnecessary review
• Create internal tooling using no-code tools, automation platforms, spreadsheets, AI tools, or lightweight coding
• Continuously improve the process so experts can focus only on the highest-leverage review decisions
• Build the operating foundation that allows Magnetic to scale from hundreds to thousands to tens of thousands of returns

Requirements

• 5+ years in operations, product operations, marketplace operations, business operations, or a similarly systems-heavy role
• Experience designing operational processes from scratch in a fast-moving environment
• Experience managing teams of operators, reviewers, contractors, specialists, or distributed workers
• Strong analytical instincts and comfort building dashboards, scorecards, and performance systems
• Ability to create internal tools, automations, and workflows without depending entirely on engineering
• A high ownership mindset — you notice what is broken and take responsibility for fixing it
• Excellent attention to detail and a strong bias toward measurable, repeatable outcomes
• Comfort working in ambiguity, especially where the “right process” has not yet been invented
• Strong communication skills and the ability to work across product, engineering, operations, and customer-facing teams
• Experience in tax, accounting, financial services, or professional services operations
• Experience working with CPAs, enrolled agents, tax preparers, or other expert reviewers
• Experience with AI-assisted workflows, human-in-the-loop systems, QA operations, marketplace operations, or trust and safety operations
• Experience at a fast-growing startup where you had to build processes before the company had mature infrastructure
• Experience using AI tools or coding assistants to build internal tools quickly

Qualifications

• Experience in tax, accounting, financial services, or professional services operations
• Experience working with CPAs, enrolled agents, tax preparers, or other expert reviewers
• Experience with AI-assisted workflows, human-in-the-loop systems, QA operations, marketplace operations, or trust and safety operations
• Experience at a fast-growing startup where you had to build processes before the company had mature infrastructure
• Experience using AI tools or coding assistants to build internal tools quickly

Skills

• Systems builder
• High operational and analytical skills
• Comfort managing distributed teams and contractors
• Tool-native, able to build internal tools quickly
• Obsessed with accuracy, but allergic to unnecessary complexity

Benefits

Magnetic’s promise to CPA firms depends on operational excellence. Our AI can do increasingly powerful work, but the system only becomes truly world-class when expert human judgment is built into the loop in the right way. This role owns that loop.

Pay

$150K - $220K

Schedule

Full-time