Call Receiver - Located in Medley, FL

Located in Medley, FL. Hourly rates starting at $17.25+ based on experience.

About the role

It is the responsibility of the Call Receiver Associate to function primarily as a call-taker telecommunicator, receiving, recording, and effectively managing requests for ambulance assistance/transport from various sources. The Call Receiver Associate will offer pre-arrival instructions as indicated.

Responsibilities

• Respond to customer needs accordingly.
• Understand and implement the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocate EMS (Emergency Medical Services) resources properly as the need arises by applying appropriate decision-making rules and approved protocols.
• Ensure completeness and accuracy of paperwork related to the position prior to the end of each shift.
• Perform accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Generate applicable reports and verify their accuracy.
• Assist in locating the scene of incidents and selecting the safest, fastest route using all available locator aids.
• Relay instructions from supervisors, messages, and emergency information.
• Maintain a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follow established parameters/formats in receiving requests for service.
• Operate and maintain knowledge of equipment, including computers, printers, 911 equipment, recording devices, telephones, and other assigned tools.
• Adhere to all company policies and procedures.
• Maintain competency and enhance professional growth through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
• Comply with information systems security policies and procedures, attend security training when offered, and report security problems.
• Perform other duties as assigned.

Requirements

• One (1) year of experience as an EMS or Public Safety Dispatcher.
• High School Diploma or Equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all assigned equipment.
• Ability to manage multiple tasks simultaneously.
• Good typing skills with the speed and accuracy necessary to process emergency and non-emergency calls.
• Basic understanding of computer applications.

Benefits

Check out our careers site benefits page to learn more about our benefit options.

About the company

AMR is part of Global Medical Response’s (GMR) family of solutions. Our teams deliver compassionate, quality medical care, primarily in emergency and patient relocation services. Learn more at www.AtaMomentsNotice.com. GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together, and be accountable—unite our teams and set us apart in emergency medical services.