Call Receiver Intermediate - Located in Tukwila, WA

About the role

As a Call Receiver Intermediate, you will function primarily as a call-taker telecommunicator, responsible for receiving, recording, and effectively managing requests for ambulance assistance and transport from various sources. You will also provide pre-arrival instructions as needed.

Responsibilities

• Respond to customer needs accordingly.
• Understand and implement Emergency Medical Dispatch concepts as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocate EMS (Emergency Medical Services) resources properly using appropriate decision-making rules and approved protocols.
• Ensure completeness and accuracy of all paperwork related to the position prior to shift completion.
• Perform accurate and complete data entry for the shift, including State Run Report data entry as assigned.
• Generate and verify accuracy of applicable reports.
• Assist in locating incident scenes and selecting the safest, fastest route using available locator aids.
• Relay instructions from supervisors, messages, and emergency information.
• Maintain a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follow established parameters and formats for receiving service requests.
• Operate and maintain equipment, including computers, printers, 911 equipment, recording devices, telephones, and other assigned tools.
• Adhere to all company policies and procedures.
• Maintain competency and professional growth through continuing education, conferences, and seminars.
• Demonstrate positive behaviors, attitudes, and commitment to interpersonal service toward customers, visitors, and coworkers.
• Comply with information systems security policies and procedures, including attending security training and reporting issues.
• Perform other duties as assigned.

Requirements

• At least 2-3 years of experience as an EMS or Public Safety Dispatcher.
• High School Diploma or equivalent.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Proficiency in using assigned equipment efficiently.
• Ability to manage multiple tasks simultaneously.
• Good typing skills with the speed and accuracy necessary to process emergency and non-emergency calls.
• Basic understanding of computer applications.

Pay

$26.11 - $31.84 per hour.

Benefits

Check out our careers site benefits page to learn more about our benefit options.