Call Receiver Intermediate - Located in Tukwila, WA

ESSENTIAL FUNCTIONS/DUTIES

• Respond to customer needs accordingly.
• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by GMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Aids in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Fulfills established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
• Adhere to all company policies and procedures.
• Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
• Adherence to and compliance with information systems security is everyone’s responsibility.

QUALIFICATIONS

• At least 2-3 Years as an EMS or Public Safety Dispatcher
• High School Diploma or Equivalent
• Skilled in reading and writing English
• Ability to communicate clearly on the radio and telephone
• Ability to record, transmit, and report information accurately
• Ability to efficiently utilize all equipment assigned to him/her
• Ability to manage multiple tasks simultaneously
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls
• Ability to understand basic computer applications

BENEFITS

Check out our careers site benefits page to learn more about our benefit options.