Call Center Specialist - Remote - Part-Time (20hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. Responsibilities include listening to patient requests and taking appropriate action, such as scheduling appointments, electronically transmitting messages to the clinical team, and answering questions regarding medication refills. The role requires demonstrating proficient data entry skills, knowledge of insurance billing, and maintaining confidentiality while exemplifying the highest level of customer service with a focus on efficiency and quality.

Responsibilities

• Manage incoming calls by taking ownership to enhance customer experience and build relationships
• Schedule appointments and electronically transmit messages to the clinical team
• Respond to patient inquiries regarding medication refills and other requests
• Demonstrate proficient data entry skills and knowledge of insurance billing
• Maintain confidentiality and adhere to high standards of customer service
• Consistently improve job-specific competencies and perform other duties as assigned

Requirements

• Bilingual (English & Spanish) required
• Associate's Degree OR Medical Assistant Certification + 1 Year Experience
• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent verbal communication skills
• Proven ability to multitask
• Problem-solving and critical thinking skills (a plus)
• Remote workers must live and work in the United States (territories excluded)
• Access to reliable, high-speed Internet required

Pay

$21.00 an hour

Schedule

• Part-time position
• Must be available for full-time training
• Hours to be worked in Eastern Standard Time

About the Organization

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations. It delivers primary care to more than 150,000 patients in Connecticut and extends access to specialty care for over 2.5 million individuals across the U.S. The system is a national accrediting body for organizations training advanced practice providers and offers accredited education and training for Medical Assistants in multiple states.

As an incubator for new ideas in social justice, the environment, and social determinants of health, MWHS creates innovative initiatives led by nationally and internationally recognized experts. The system honors Lillian Reba Moses (1924-2012) and Gerard (Gerry) Weitzman (1938-1999), whose vision and commitment to justice and equity in healthcare form its foundation.