Call Center Specialist ($21.50/HR)

About the Role

This position involves taking back-to-back inbound calls while sitting at a desk, working on a computer with two monitors and several programs to assist members. There are two classes with separate start dates and departments:

• Account Services – starts 11/16
• Consumer Loans – starts 12/07 and 12/14

We are looking for dependable individuals committed to quickly resolving needs while providing excellent service to account holders. The Consumer Loans role specifically assists members with consumer loan related requests.

Opportunities for conversion to full-time employment are based on business need, tenure, dependability, and performance. There is a possibility your 6‑month contract is extended while waiting for conversion opportunities to arise.

Training

• Duration: 15 working days (10–11 days of trainer‑led instruction and OJT plus 5 working days of field exercises on the phone)
• Schedule: Monday–Friday; training hours are either 7:30 am–4:30 pm or 9:00 am–5:30 pm
• Nesting: Immediately after training, 10 working days of nesting – taking calls with one‑hour debriefs and extra procedural guidance; you will work the training schedule during nesting
• Bridge Training: Approximately 10 business days after nesting, 12–15 days of bridge training (scheduled at a different time from your regular shift); successful completion is required to be considered for conversion

Hybrid Work Requirements

After release to a hybrid schedule, the following technical and workspace requirements apply:

• Internet: minimum 50 Mbps download / 25 Mbps upload; Ethernet connection required (no satellite, hotspots, wireless point‑to‑point, extenders, WiFi, or pay‑per‑data services)
• Workstation must be set up within 8–12 feet of the modem/router and plugged directly into the router with the cables provided by the company (two ports needed); longer cables will not work satisfactorily
• Internet service providers can install additional hard‑wired connections upon request; any associated expense is not provided or reimbursed by the client
• Desk must accommodate two monitors, a phone, keyboard, and mouse
• Workspace must be free of distractions (family members, children, barking dogs, TV, etc.)
• Previously established, installed high‑speed internet connection (non‑satellite) that is not public or shared; the client will not provide or reimburse for it

Qualifications

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills; professional phone voice
• Proficiency with computers and strong typing skills
• Ability to ask probing questions and diffuse tense situations when needed
• Strong time management and decision‑making skills
• Adaptability and accountability

Schedule & Shifts

• After training, regular shifts are Monday–Saturday OR Sunday–Friday (5 days per week)
• Flexible start times between 11:00 am and 5:30 pm
• Schedules are provided two weeks in advance
• Candidates must be open to working weekends (Saturdays or Sundays)

Pay

$21.50 per hour

Benefits

Eligibility requirements apply and may depend on job classification and length of employment. Benefits are subject to change. If eligible, the following may be available for this temporary role:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Job Details

• Type: Contract to Hire
• Location: Winchester, VA (hybrid – onsite until released to hybrid schedule)
• Application Deadline: October 30, 2026